Infinity Casino review: history, licensing, and player safety
Infinity Casino Overview
Infinity Casino launched in 2019 as an online casino brand and expanded its catalog in 2021 with a larger slot focus and a separate live casino section. The site runs a standard account flow—registration, KYC checks for withdrawals, and responsible gambling tools such as deposit limits and self-exclusion.
Infinity Casino positions itself as a general-purpose casino for slot-first players who want fast navigation and short bonus terms rather than complex tier systems. Key facts: it lists 2,000+ games across slots, table games, and live dealer titles, supports Visa/Mastercard and e-wallet deposits, and processes most withdrawal requests within 24 hours after verification.
Infinity Casino Licensing And Regulation
Infinity Casino operates under a Curaçao eGaming license issued by the Curaçao Gaming Control Board. The license covers remote casino games and places the operator under the rules of the licensing authority and its published compliance requirements.
The regulator requires player identity checks (KYC). For the player, this means the casino can request proof of identity and address, and it can delay withdrawals until verification is completed.
Anti-money laundering (AML) controls apply to deposits and withdrawals. For the player, this means transaction monitoring, possible source-of-funds questions for larger cashouts, and the right for the casino to block payments that fail compliance checks.
Game fairness is regulated through RNG controls for certified games. For the player, this means outcomes are generated by tested random number generators and the casino should provide the game provider and certification details for the titles it offers.
Responsible gambling rules are part of the licensing conditions. For the player, this means access to self-exclusion and account limits, and the casino must enforce those settings once they are activated.
Complaint handling is regulated as a license obligation. For the player, this means the casino must keep a dispute process and provide a path to escalate unresolved issues to the license-related complaint channel listed in its terms.
In practice, the license mainly affects verification, payments, and dispute handling. For the player, the direct impact is stricter document requests and clearer escalation routes when a payout or account decision is contested.
Infinity Casino Security
- Encryption: Infinity Casino uses TLS 1.3 for traffic between the player’s browser/app and its web servers. The platform enforces HTTPS, supports HSTS, and uses 256-bit ciphers where available. Payment processing runs through PCI DSS–aligned gateways, so card details are not stored on the casino’s application servers.
- Data protection: Infinity Casino applies KYC checks (ID and address verification) before withdrawals to reduce account takeover and chargeback fraud. Player data is stored encrypted at rest (AES-256) and access is limited by role-based permissions with logged admin actions. Accounts support two-factor authentication (TOTP) and session controls such as device and login monitoring with automatic lockouts after repeated failed attempts.
- Game fairness: Infinity Casino uses RNG-based games from third-party studios that supply RNG certificates issued under ISO/IEC 17025 testing standards. The casino publishes audit summaries for game RNG and payout consistency and keeps a record of the latest testing date per provider. Independent auditors verify RTP settings against provider specs and review game logs for anomalies; provably fair verification is available for supported crash and instant games through server seed / client seed checks.
Responsible Gambling At Infinity Casino
Infinity Casino applies account-based controls that restrict spending and playtime, and it offers self-exclusion tools that block access for a fixed period or permanently.
- Limits: Players can set deposit limits ($20–$10,000) on a daily, weekly, or monthly basis; wagering limits ($50–$50,000) per day; loss limits ($20–$10,000) per day; and session time limits (15 minutes to 12 hours) with an automatic logout when the cap is reached. Decreases take effect immediately, while increases apply after a 24-hour cooling-off period.
- Self-exclusion: Infinity Casino provides self-exclusion for 24 hours, 7 days, 30 days, 6 months, 12 months, or permanent closure; during self-exclusion the account cannot log in, deposit, wager, or receive marketing messages, and any pending withdrawals remain available through standard verification. Permanent self-exclusion closes the account and blocks re-opening under the same identity.
Customer Support At Infinity Casino
- Live chat: Available 24/7 via the website widget.
- Email: [email protected]
- Response time: Live chat replies in 1–3 minutes; email replies within 6–12 hours.
How do I sign up at Infinity Casino if I’m doing it from my phone?
Open the site, tap Sign Up, enter your email and a password, then confirm the email link. You can finish the profile right away or complete the missing fields at checkout.
Where can I find the login button at Infinity Casino when the page looks different on mobile?
The Log In button sits in the top-right on desktop and inside the top menu on mobile. If you can’t see it, scroll to the top and open the menu icon.
Can I play at Infinity Casino without downloading an app, just in my browser?
Yes, the casino runs in a mobile browser and loads games directly from the lobby. You only need an up-to-date browser and a stable connection.
How long does a withdrawal take at Infinity Casino after I request a cashout?
The casino processes the request first, then the payment method adds its own transfer time. E-wallet payouts can land the same day, while bank card and bank transfers can take 1–5 business days.
What deposit methods can I use at Infinity Casino, and what’s the minimum amount?
Infinity Casino supports bank cards, bank transfer, and popular e-wallets, with a minimum deposit that starts from $10. The cashier shows the exact minimum for your selected method before you confirm.
How do I verify my account at Infinity Casino, and what documents do you ask for?
Upload a photo ID and a proof of address, then submit them in the verification section of your account. If you deposit by card, the casino can also ask for a card ownership check with sensitive digits covered.
Where do I check bonus wagering at Infinity Casino so I know what’s left to clear?
Open the Bonus or Promotions area in your account and look for the progress bar or remaining wagering number. The same screen shows the deadline and which games count toward wagering.
How can I reach Infinity Casino support if I need help right now?
Use live chat from the site for the fastest reply, or send an email if you need to attach files. Your account page also keeps a record of past support tickets and responses.